Agenda

 

  

Objectives

 The Course

AHSC/230 Interpersonal Communications and Relationships

AHSC 230, ‘Interpersonal Communications and Relationships’ is a multiple-section, introductory, pre-requisite course in the Applied Human Science Department of Concordia University. The course is designed to provide knowledge and skill in building and maintaining interpersonal relationships characterized by mutual understanding and respect. Students can expect to enhance their understanding of effective communication behavior and improve their abilities to attend to verbal and non-verbal communication from others, exchange constructive feedback, engage in effective problem-solving, address and deal constructively with conflict, and communicate across such differences as gender, class and race. Conceptual perspectives highlight the contextual influences in relationship dynamics and the role of affect in interpersonal communication. The course also examines ethical and value considerations.

The Pedagogy

The design of this presentation follows the typical format of most AHSC/230 Learning Modules:

  1. "Transfer In" (The process of gathering the participants into a "learning-mode" using a story, a visualization, etc. pertaining to the topic of the day)

  2. Concrete Experience (i.e. hands-on experience with the eClassroom)

  3. Reflect on observations as a participator (Group Discussion)

  4. Generalize to your teaching experiences (Group Discussion)

  5. Abstract Conceptualization, theory and data presentation (i.e. lecturettes, etc.)

  6. Active Experimentation to test learning (perhaps the goal of the next presentation)

The eCourse

The eCourse time was distributed into 2 four-hour weekend sessions, followed by 9 consecutive three-hour weekly sessions, taught from 7 to 10 p.m. EST Wednesday evenings between September 8, and November 7, 2001. One principle instructor and three eGroup co-facilitators staffed the eClassroom. The ratio of students to co-facilitator was seven to one. Students wrote weekly eJournals, an asynchronous component of the eCourse, which were emailed weekly to their eGroup co-facilitator and principle instructor for evaluation and comments on learning progress. All eClassroom activities and interactions took place online, in real-time. There were no face-to-face interactions whatsoever between the students and the instructors during the three months of this eCourse.

The mandate of the eCourse, which is theory based and practitioner oriented, was to eTrain students in interpersonal communications competence skills. The content focused on two major components of interpersonal skills training. One objective was to increase students' self-awareness as communicators. To this end, issues in trust, perception, values clarification, diversity, as well as individuals' learning and conflict management styles were explored. The second goal was to identify interpersonal limitations through feedback, and to practice Active Listening skills and behavioral changes, both in the eClass and in ‘face-to-face’ interactions.

Hypotheses

The task of the AHSC/230 course is based on self-reflection and the practice of communication skills ( i.e. Active Listening (Rogers, 1951, 1969), or the Thomas-Kilmann Conflict Model (Johnson, 1981), designed to bring into awareness individuals’ behavior in conflict situations.) It was hypothesized that the course topics along with skilled facilitation would likely lead to an increased interpersonal Data Flow in the eClassroom, which in turn would contribute to higher levels of Trust. Increased acceptance would lead to higher group cohesion, which would then crystallize into a sense of shared ownership in common consensual goals, referred to as Realization. It was expected that these conditions would move the participants towards a more efficient and involved collaboration, to build a community of learners that feels in Control of itself and has a high tolerance for ambiguity due to the high levels of acceptance of self and others (Gibb, 1964; Friedlander, 1970).

 

EClassroom Demonstration

GroupBoardActivity

The eClassroom becomes an observation and assessment tool that collects data, quantifies, and measures and feeds back group development data on: Attending, Participating, Interaction, and Involvement.

Data Results

(The Figures below are from paper submissions and publication)

Three generic types of data were collected in the eClassroom log files for later analysis: text, time-stamped text, and time-stamped data requests. The following analysis tools were used: 

  1. ATLAS.ti version 4.2 a computer aided text interpretation and theory building software
  2. Microsoft Excel 2000 for regression analysis, database organization, and graph making
  3. UCINET 5.0 Version 1.00 for network analysis
  4. Pajek, a freeware software program for large network analysis

 

p1f1-retention-rate.gif (9063 bytes) Figure 1. Learning Retention Rates (NTL)
InteractionDiagram.gif (18844 bytes) Figure 6. Interaction Diagram. (Sept 19th session.) During this one hour of discussion, the eClassroom design afforded 331 real-time interactions with an average of 22 words per message.  The median number of posts in the main room was 750 per three-hour class, with an average of 30 posts per student. 
student-messages-to-group-individuals.gif (9072 bytes) Figure 7.  (Sept 19th session.) At the beginning of class, during the Inclusion period 67% of students’ messages went to the larger group indicating students were greeting and seeking inclusion more with the class as a whole. During the lecturette, students addressed their remarks equally to individuals and to the class as a whole, illustrating a democratic spread of interaction.  After a period of ‘processing’ the lecturette in their small color-groups students appear to have returned to the classroom with new information to impart to the group in general, since 77% of their messages were addressed to the large community.  
Individuals-Interacting-in-5m-period.gif (9148 bytes) Participation is defined as the state of being related to a larger whole.  Participation is quantified as the number of messages sent by participants containing a communication.

Figure 8. (Sept 19th session) The number of individuals participanting during a five minute segment. 

Interaction-Rate.gif (6643 bytes) Interaction is defined as a mutual and reciprocal action or influence.

Figure 9. (Sept 19th session) Comparison of the participants and the instructors rate of interaction.

attending-participating-correlation.gif (4169 bytes) Attending is defined both as ‘being there’ and as ‘being attentive.’ Attentiveness implies an anticipatory interest that leads to seeking additional information.  ‘Attentiveness’ is quantified as the frequency with which participants actively poll the server for the data generated since their last request.  

Figure 3. (Semester data) Scatter plot of  attentiveness  and participating.  

Figure-4.gif (6791 bytes) Figure 4. (Each session is represented) Ratio of Attending to Participating (data request : messages) for each participant, for each class session.  Each data point represents one 3-hour class:
  1. Students with a tendency to attend more than participate (3,4,7)
  2. Students who are very consistent in this attribute (5,9, 11)
  3. Students with a tendency to participate more than attend (8,10,14,19)

The measurement of this attribute, suggests the eClassroom has sufficient flexibility in its design to allow this behavior to be expressed, and to provide the means to measure it.

Figure-6.gif (5761 bytes) “You are responsible for your own learning. You will get out what you put into the course.” 

Figure 6. (Semester data)   Number of posted messages into the main classroom by individual and responses to the individual.  The response rate is between 37-44%.  The data for the instructor (not shown on the graph) was 892 messages posted with 624 directed responses for a 70% interactive response rate

Figure-7.gif (5024 bytes) Figure 7. (Semester data) Rate of interaction between individuals in the small groups. (The mean response rate is 87%. Facilitators' is75%) The 1:1 line represents a participant having the same number of directed messages sent as received.  It is apparent from the breakout groups’ data that there is enough ‘room’ within the small groups for students to receive back more directed comments than they initiate.  There is strong data and experiential indication that the eClassroom Laboratory functions the same as a F2F classroom on this measure. 
Figure-8.gif (6462 bytes) The Greeting stage 

Figure 8. (Semester data) Cumulative number of messages during the greeting stage for each class session.  

Figure-9a.gif (6701 bytes) The Gathering Stage  These ‘gathering’ discussions centered on commonalities like names, pictures and technical concerns and served as the ‘Transfer In’ activity for the first three Learning Management Modules.

Figure 9a.  "Attentiveness" during the first twenty minutes of the first three weeks

Figure-9b.gif (6932 bytes) Starting each class with a ‘Transfer In’ story that would then lead into the class content is an intervention directed at eliminating the relatively low points...the time period between the peaks has changed from ten minutes to five minutes, and the peaks themselves are beginning to disappear.

Figure 9b. "Attentiveness" during the first twenty minutes of the middle three weeks.

Figure-9c.gif (6196 bytes) The merging of interest and momentum in the Gathering stage appears well managed. The periods of reduced attention, or waiting are eliminated, as everyone seems primed to know what is to follow.

Figure 9c. "Attentiveness" during the first twenty minutes of the last three weeks.

Figure-10.gif (10023 bytes) Figure 10. (Oct 10th session) Level of Interactions during the entire session in the Main Classroom
Figure-11.gif (30522 bytes) The Activity Stage

Figure 11. (Oct 3rd session) The Four Interactive Phases discovered in the Activity stage of the Learning Management Modules.   Student to Student. Student to Group. Student to Facilitator

Table-I.gif (20945 bytes) Table I. Relative rates of interaction found during the four phases of the Activity stage.
Figure-16.gif (21508 bytes) The Conclusion Stage

Figure 16. Weather reports from the students

blue-8h-1a.gif (8292 bytes) Involvement in the small groups:  Involvement means to engage as a participant, and to commit emotionally to the group. Commitment to the whole increases the value and the influence of the group for the individual.  (According to Pajek software (Batagelj and Mrvar, 1996), a hub is good if it points to many good authorities, and it is a good authority, if many good hubs point to it. In this analysis all participants had equal authority.)

In the blue group directed network, each individual in the group is represented by a circle, the size of which is proportional to the number of messages sent to others  over the course of the semester.  Note the "missing links."

green-10h-1a.gif (10630 bytes) In the green group directed network, each individual in the group is represented by a circle, the size of which is proportional to the number of messages sent to others  over the course of the semester.  Note the "missing links."
purple-8h-1a.gif (9400 bytes) In the purple group directed network, each individual in the group is represented by a circle, the size of which is proportional to the number of messages sent to others  over the course of the semester.  Note the "missing links."

 

Theoretical Findings

The Future

Discussion Period