| PROBLEM SOLVING STEPS |
USEFUL MEMBER ROLES |
BLOCKS |
POSSIBLE METHODS |
| 1. Defining the Problem |
 | Orienting |
| Clarifying |
| Defines Problem |
|
| Ambiguity |
| Different Perceptions |
| Generalizations |
|
| Problem Census |
| Small Groups |
| Need Analysis |
|
| 2. Checking Involvement |
| Testing |
| Supporting |
| Revealing Interest |
|
| Silence |
| Yessing |
|
| Going Around The Group |
|
| 3. Collecting Information
and Diagnosis |
| Giving Information |
| Orienting |
| Summarizing |
|
| Moving to next step too quickly |
| Lack of focus |
|
| Force field analysis |
| Advanced Preparation |
| Data Collection |
|
| 4. Suggesting Solutions |
| Seeking opinions |
| Giving opinions |
| Coordinating |
|
| Starting to evaluate ideas |
| Limited Participations |
| Minority not heard |
|
| Brainstorming |
| Small groups |
|
| 5. Evaluating Alternatives |
| Giving Opinions |
| Testing Feasibility |
| Mediating-harmonizing |
| Coordinating |
|
| Emotional distortions |
| Conflicts |
| Steamrolling |
| Majority voting |
| Loss of focus |
|
| Guided discussion |
| Going around |
| Force field analysis |
| Role Playing |
| Risk Technique |
|
| 6. Decision Making and
Gaining Commitment |
| Giving Opinions |
| Coordinating |
| Mediating-harmonizing |
| Testing for Consensus |
|
| Majority Voting |
| Polarizing |
|
| Risk Technique |
| Provisional Try |
| Total group discussion |
| protecting minority opinions |
|
| 7. Planning Implementation |
| Giving information |
| Testing feasibility |
| Initiating |
|
| Lack of involvement |
| Generalization |
| Vague Responsibility |
|
| Implementing teams |
| small groups |
| committees |
|
| 8. Evaluating Replanning |
| Coordinating |
| Giving Opinions |
| Giving Information |
|
| Expectations not clear |
| Implementations |
| Mechanics not clear |
|
| Work groups |
| committee reports |
| data collection |
|